Privacy policy
Last updated: 29 September 2026
Doushaey operates this website and online store and provides the products, information, features and services available through it.
Our store is powered by Shopify, which provides the ecommerce platform that allows us to offer our products and services to you.
This Privacy Policy explains how Doushaey collects, uses, stores and discloses personal information when you visit our website, make a purchase, create an account, contact us or otherwise interact with our services.
By using our website or services, you acknowledge that you have read this Privacy Policy and understand how your personal information may be handled as described below.
Personal Information We Collect
The personal information we collect depends on how you interact with Doushaey and may include:
Contact information, such as your name, email address, phone number, billing address and shipping address.
Order and transaction information, such as products purchased, order history, returns, refunds, cancellations, payment method and transaction details.
Payment information, such as payment card and payment processing information. Payment information may be processed directly by Shopify, Shopify Payments or other payment providers rather than stored directly by Doushaey.
Account information, such as login details, account preferences and settings where you create a customer account.
Customer service information, including information you provide when contacting us with a question, return request, complaint or other enquiry.
Device and technical information, such as your IP address, browser, device type, operating system, network information and other identifiers.
Website usage information, including pages viewed, products viewed, items added to your cart and information about how you interact with our website.
We do not intentionally collect more personal information than is reasonably required to operate our store and provide our services.
How We Collect Personal Information
We may collect personal information:
Directly from you, including when you place an order, create an account, contact us, complete a form or otherwise provide information to us.
Automatically, when you browse or use our website, including through cookies and similar technologies.
From Shopify and our service providers, where they provide services that support the operation of our store.
From business, advertising or technology partners, where permitted by applicable law.
How We Use Personal Information
We may use your personal information to:
Provide and fulfil our services
This includes processing and fulfilling orders, processing payments, arranging shipping, providing order notifications, managing customer accounts, processing returns or refunds and providing customer support.
Where required under applicable law, this processing may be necessary to perform our contract with you.
Improve our website and customer experience
We may use information about how customers interact with our website to understand how our store is being used, improve our website and services and provide a more relevant shopping experience.
Where required, we rely on your consent or our legitimate interests in operating and improving our business.
Marketing and advertising
Where permitted by law, we may use your information to communicate with you about Doushaey products, promotions or other information that may be relevant to you.
Where consent is required, we will only use your personal information for these purposes after obtaining that consent.
You may unsubscribe from promotional emails at any time using the unsubscribe link included in the email.
Security and fraud prevention
We may use personal information to protect our customers, our business and our website, including detecting, investigating and preventing fraudulent, unlawful, malicious or suspicious activity.
Legal and regulatory purposes
We may use personal information where reasonably necessary to comply with applicable laws, regulations, court orders, lawful government requests, tax requirements, legal proceedings or to establish, exercise or defend legal rights.
How We Share Personal Information
We may disclose personal information where reasonably necessary to operate our business and provide our services.
This may include sharing information with:
Shopify, which hosts and supports our online store.
Payment providers, where required to process payments and transactions.
Shipping and fulfilment providers, where required to deliver your order.
Technology and service providers, including providers that assist with website hosting, analytics, customer service, fraud prevention, data storage and other business operations.
Marketing and advertising providers, where permitted by applicable law and subject to applicable consent requirements.
Professional advisers or authorities, where disclosure is reasonably necessary to comply with legal obligations, respond to lawful requests or protect our legal rights.
We may also disclose information as part of a merger, acquisition, restructuring, sale of assets or similar business transaction.
We do not disclose personal information for purposes unrelated to operating our business except where you have consented or where disclosure is permitted or required by law.
Shopify and Your Personal Information
Our online store is hosted by Shopify.
Shopify collects and processes personal information when you visit or interact with our store in order to provide ecommerce, payment, security, analytics and other services to Doushaey and our customers.
Information submitted through our store may therefore be transmitted to and processed by Shopify and other service providers in countries outside the country where you live.
Doushaey may also use Shopify features that use information about interactions with our store, Shopify and other merchants to improve services, personalise experiences, understand customer activity or provide more relevant advertising.
Depending on the Shopify services being used, Shopify may independently determine how certain personal information is processed for these purposes.
You can learn more about how Shopify handles personal information through the Shopify Consumer Privacy Policy:
https://www.shopify.com/legal/privacy/consumers
You can also learn about privacy choices available through Shopify at:
Cookies and Similar Technologies
We and our service providers, including Shopify, may use cookies and similar technologies to operate our website, remember preferences, understand website usage, improve our services, provide analytics and, where permitted, support personalised advertising.
Where applicable law requires consent for non essential cookies or similar technologies, we will request that consent before using them for those purposes.
You may be able to manage your privacy and cookie preferences through the privacy controls available on our website.
Targeted Advertising and Privacy Choices
Depending on where you live, you may have the right to object to or opt out of certain uses of personal information for targeted advertising or data sharing.
Where these rights apply, privacy controls may be made available through our website or through Shopify's privacy tools.
You may also visit:
to learn more about privacy choices relating to information processed by Shopify.
Third Party Websites
Our website may contain links to websites or services operated by third parties.
Doushaey is not responsible for the privacy, security, accuracy or practices of websites that we do not control.
We recommend reviewing the privacy policy of any third party website before providing personal information to it.
Children's Privacy
Doushaey's services are not intended for children.
We do not knowingly collect personal information from children under the age at which they may legally provide consent to the processing of their personal information in their jurisdiction.
If you believe a child has provided personal information to us, please contact us at enquiries@doushaey.com so we can review the matter and take appropriate action.
Security
We take reasonable steps to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
You should avoid sending sensitive or confidential information through insecure communication channels.
If you maintain a customer account, you are responsible for keeping your login details secure.
Retention of Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to satisfy applicable business, legal, accounting, tax, fraud prevention and regulatory requirements.
The period for which information is retained may depend on factors including whether you have an active customer account, whether information relates to a transaction and whether we are required to retain information by law.
Your Privacy Rights
Depending on where you live, you may have rights relating to your personal information.
These may include the right to:
Access personal information we hold about you.
Request correction of inaccurate or incomplete personal information.
Request deletion of personal information in certain circumstances.
Request a copy of certain personal information.
Object to or restrict certain processing activities.
Withdraw consent where processing is based on consent.
Opt out of certain marketing communications.
Object to certain targeted advertising or data sharing activities where applicable.
These rights are subject to applicable laws and are not absolute in every circumstance.
To exercise a privacy right relating to information controlled by Doushaey, contact us at enquiries@doushaey.com.
We may need to verify your identity before completing a request.
We will not discriminate against you because you exercise a privacy right available to you under applicable law.
Customers in the United Kingdom and European Economic Area
Where UK or European privacy laws apply, we process personal information using an appropriate legal basis.
Depending on the circumstances, this may include:
Performance of a contract, such as processing and delivering an order.
Legal obligations, such as maintaining records required by law.
Legitimate interests, such as operating, securing and improving our business where those interests are not overridden by your rights.
Consent, where consent is required, including for certain marketing, advertising or cookie activities.
Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that occurred before consent was withdrawn.
International Transfers
Doushaey, Shopify and our other service providers may process personal information in countries other than the country where you live.
Where required by applicable law, appropriate measures will be used to protect personal information transferred internationally.
For transfers from the United Kingdom or European Economic Area, this may include recognised adequacy decisions, standard contractual clauses or other legally recognised transfer mechanisms.
Marketing Communications
You may unsubscribe from Doushaey promotional emails at any time by using the unsubscribe link contained in the email.
Unsubscribing from marketing communications will not prevent us from sending service related messages that are necessary to manage your account, order, payment, delivery, return or other transaction.
Complaints
If you have a concern about how Doushaey collects or handles your personal information, please contact us first so we can review the issue.
Email:
Depending on where you live, you may also have the right to lodge a complaint with the relevant privacy or data protection authority.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, legal requirements or privacy practices.
When we make changes, we will publish the updated Privacy Policy on our website and update the date shown at the top of this page.
Contact
If you have questions about this Privacy Policy, our privacy practices or your personal information, or if you would like to exercise a privacy right, please contact us at:
Email: enquiries@doushaey.com